Reporting/Supervisor: Chief Business Officer and Chief Administrative Officer
Location: Colombia or El Salvador
Contract: Permanent employee following trial period
Start Date: ASAP
Travel required: 20%
About Acceso:
Acceso (www.acceso.org) is a social enterprise that is revolutionizing food systems in Latin America and the Caribbean to put smallholder farmers first. Acceso’s mission is to create fundamental and lasting positive economic change in the lives of rural smallholder farming families. Our entrepreneurial model provides smallholder farmers with a sustainable way to participate in formalized markets, enabling them to work themselves out of poverty with dignity and to prosper. Acceso currently operates a portfolio of three social businesses in Colombia, Haiti and El Salvador and an agtech tool (Extensio) founded in Mexico. Across our agribusinesses, we have impacted more than 26,000 smallholder farmers and farm workers, generating more than $60m in farmer income to date.
About this role:
Acceso is growing every year – impacting more farmers, increasing supply, and providing additional buyers in Latin America. To support this growth, Acceso is looking for a Systems Analyst/ NetSuite to join our Service Center team and support the administration, maintenance and user support of the NetSuite ERP system, in addition to other IT systems within Acceso, working closely with the Business Performance and Administrative teams, to ensure systems stability, training, resolution of issues and continuous improvement.
Key responsibilities:
- NetSuite Administration
- Support end users in all business functions, in the use of NetSuite ERP application
- Manage tasks related to NetSuite ERP administration, improvements, upgrades and enhancements including Smartview.
- Train users on NetSuite system functionality/features and help bridge the gap on processes as needed.
- Coordinate work and relationships with NetSuite consultants.
- Support in configuration activities within the ERP for Acceso companies
- Analyze and identify the procedures used within the ERP to improve the effectiveness of its use.
- Assist finance & accounting teams with other IT tasks as assigned.
- Troubleshoot and resolve issues with NetSuite application, including functional and technical problems, system errors, and user access problems.
- Develop and keep updated NetSuite system documentation, including user manuals, process flows, and standard operating procedures.
- Monitor and maintain data integrity within NetSuite, ensuring accuracy and consistency of information across all modules.
- Stay current with new NetSuite features and functionality and provide recommendations for their adoption and implementation.
- IT Support
- Maintain and optimize existing systems and licenses and launch new systems and new technology to increase efficiency and reduce costs.
- Integrate multiple systems and reconcile needs of different teams
- Revise existing system structure and security and suggest and implement improvements.
- SharePoint Site Administration and design of workflows
- Data and record management.
- Manage email accounts
- Provide IT support, advice and technical training to end users.
Other Skills and Attributes:
1. Hard Skills
- A Bachelor’s degree in information technology, computer engineering, computer science or a related field
- Proven experience as an IT Analyst, IT Consultant, or similar role
- 2 – 3 years comprehensive experience working with NetSuite ERP application, supporting GL, AP, AR and Purchase Orders.
- Hands on NetSuite implementation and configuration experience to be able to assist with system setups, create saved searches, troubleshoot/debug script/workflow issues and ad-hoc analysis
- Experience with application development and system security
- Advanced user of MS Office Suite applications.
2. Soft Skills
- Proactive, detail-oriented, and demonstrate excellent analytical abilities.
- Understanding of business practices
- Strong communications and collaboration skills
- Strong team player and values-oriented
- Strong entrepreneurial spirit and can-do attitude
- The ability to prioritize tasks and meet deadlines.
3. Language skills: Oral and written fluency in Spanish and English; French a plus.
Application instructions:
To apply, please send your Resume, Cover Letter to [email protected] with the subject “Systems Analyst/ NetSuite – Your Name“.